Delivery & Returns

Shipping

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

Standard UK shipping is by Royal Mail 2nd class.

Standard International shipping is by Royal Mail international standard.

Shipping Upgrades (charges apply)

UK

1st Class
Guaranteed Next Day

International

Royal Mail international Tracked.
FedEx International express.

Please note international deliveries may incur customs or tax charges. These are the responsibility of the customer.

* Business days refer to weekdays and do not include weekends or bank holidays.

Where will my order be posted?

All orders will be posted to the address you enter at checkout. Please check it prior to ordering and upon

Any orders that are returned due to an incorrect or incomplete address will incur new postal charges. These charges will be the responsibility of the buyer.

Can I cancel my order?

All customers have the right to cancel their order for 1 hour after purchase. After this time we will not be able to cancel as we can start work on your order immediately.

Refunds & Exchanges

We accept returns and exchanges.

Contact us within 14 days of delivery. Items must be returned back to us within 30 days of delivery.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@norahrowan.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@norahrowan.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on personalised / custom items, sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Not withstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@norahrowan.com